GDPR and data protection

How we handle your data.

We keep this plain on purpose. Below is what personal data SearchFIT processes, why, how we protect it, and the rights you have under the GDPR. For the full detail, see our privacy policy.

Processing

What we process and why.

PurposeDataLegal basis
Running your accountName, email, and login detailsPerformance of our contract with you
Tracking brand visibilityDomains, brands, and prompts you add to your workspacePerformance of our contract with you
BillingBilling contact and payment status (card data is handled by our payment provider)Contract and legal obligation
Product improvement and supportUsage analytics and support messagesOur legitimate interest in improving the service
Marketing communicationsEmail address and preferencesYour consent, which you can withdraw at any time

We do not sell your personal data. We share it only with the service providers needed to run SearchFIT (for example hosting, payments, and analytics), under agreements that require them to protect it. The full list is on our sub-processors page.

Your rights

Rights you can use at any time.

If you are in the EU or EEA, you can exercise any of these rights. Email us and we will respond within 30 days, or sooner where required.

Access

Ask for a copy of the personal data we hold about you.

Correction

Ask us to fix data that is inaccurate or incomplete.

Deletion

Ask us to delete your personal data, subject to any legal retention obligations.

Portability

Receive your data in a common, machine readable format.

Restriction and objection

Ask us to limit how we use your data, or object to processing based on our legitimate interests.

Withdraw consent

Withdraw consent for marketing at any time, without affecting other processing.

Lodge a complaint

Complain to your local data protection authority if you believe we have not handled your data properly.

Data processing agreement and contact

If you process personal data through SearchFIT on behalf of your own customers, we can put a data processing agreement (DPA) in place. Email us and we will send the current DPA.

SearchFit is the data controller for the personal data described here, based in Sydney, Australia. For any privacy request or question, reach us at [email protected].

Request a DPA